Refund policy

Last updated: September 24, 2026

Free 30-day returns, wherever we deliver

If the watch isn't right for you, return it within 30 days of delivery for a full refund or an exchange. Return shipping is free wherever we deliver: we email you a prepaid, insured return label.

To be eligible, the watch must be:

• Unworn and in original condition (no scratches, and no strap or bracelet resized elsewhere, without us arranging it; resizing we arrange is free and doesn't affect your return)
• With all protective stickers and films intact
• In its original box with all packaging, papers, accessories, and any removed links

How to start a return

1. Email info@watchmond.com with your order number.
2. We'll email you a free prepaid return label and instructions. The label takes the watch back to the location that shipped it.
3. Once the watch is received and inspected (1–3 business days), your refund is issued to the original payment method. Banks may take 5–10 business days to post it.

Exchanges

The quickest way to exchange is to return the original watch and place a new order. For a strap or size exchange, contact us and we'll arrange it directly.

Engraved watches

Engraving is complimentary on any watch whose caseback can take it: you can add up to 20 characters from your cart. We confirm the engraving with you by email before we engrave it; if we don't hear back within 2 business days, we ship your watch unengraved. Because it is made to your order, an engraved watch can't be returned or exchanged for a change of mind. If it arrives damaged, faulty or engraved differently from your order, we make it right at no cost to you, and the 2-Year Watchmond Warranty applies in full. This does not affect your statutory rights.

Non-returnable

• Watches showing wear, damage, or alteration, including a strap or bracelet resized elsewhere, without us arranging it
• Engraved watches, unless they arrive damaged, faulty or not as ordered
• Gift cards

Damaged or incorrect orders

If your order arrives damaged or isn't what you ordered, contact us within 48 hours of delivery with photos, and we'll make it right at no cost to you, including all shipping.

Refund scope

Refunds cover the full amount you paid at checkout. Shipping is free on every order, so there is nothing to deduct.